Many people are concerned about the security of online transactions. We can assure you of the safety of the shipping on our website as well as the quality of products sold. It is safe to shop here; we do not continue to have your payment information on the website after you shopping. We also do not provide your personal information to other parties.

 

 

Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.

 

 

You may place an order with us by creating an online account. Once you have created an account you can log in at any time to place an order. For a faster checkout experience, we also offer the option to checkout without creating an account.

 

 

Please contact us in 12 hours when you pay us if you want to cancel or change order. We are unable to accept cancellations for products that have already been shipped and our Return Policy will apply in that case. A new order is needed to be placed if a change is needed within 24 hours before original order being shipped, we will cancel the original order at the same time.

 

 

We think Western Union is a better choice for payment. If you paid by Western Union, you will get a 5% discount from the products. We have received much fraudulent information, so we suggest you to pay by Western Union. Of course, we will strictly follow the returning and exchanging principles and make sure of the quality of the products you ordered so that we could get your agreement.

 

 

If our factory informs us of the shortage of the products you ordered in 24 hours, we will contact with you timely and tell you how long it will take for your products to be sent out. If the time is too long for you to wait, we will handle with your refunding in time. If you think you could wait, we will inform you of the receiving day when we have gotten the shipping information from our logistics center. You could change for another style of products, of course. Maybe you will find other products which are more suitable to you or you could get the products you like more quickly.

 

 

If in this case, please contact us with a picture, a serial number or the model number of the goods. The more details were given, the easier and quicker to locate the goods in the factory.

 

 

For a wholesaler who has ordered more than two pairs of shoes, we will offer the timely and economical transportation methods. Besides, we will lower the price for a larger order.

 

 

The price we charge includes tax fee. So you don¡¯t have to pay again.

 

 

You could always enjoy free shipping if you choose EMS to ship. As for the paid post, we always charge additional $25 for all the items that will be shipped. For example, if you order for 3 pairs, you only need to pay $25 for shipping.

 

 

It is unlikely in that case. But if we approve that your shoes disappears, we will resend you another for compensating. But if the postal service delivers the shoes to the wrong address you provided or you have moved of changed your address without notifying us in advance, we can do nothing to recover your shoes.

 

 

Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and pack them. Processing takes 3 work days normally. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. EMS shipping normally takes 7-10 work days, and the slow shipping method normally takes 7-20 work days.

 

 

After we send out your order, we will email you the tracking number and tracking links to your registered email address. Simply enter this information into the proper fields and click on the track button. Please contact us via email if you need further tracking assistance.

 

 

If you are not available to sign for your order then it will be returned to your local sorting office for an automatic delivery, or an arrangement made by yourself. A delivery card should have been left.

 

 

Yes, all orders require a signature.

 

 

Please make sure that the product(s) is in good condition because it will be hard for us to accept returning and exchanging for product(s) which is damaged by human nature. So we suggest you to check the products the very time you receive them. If the damage is caused by us, inform us in time, please. We will confirm the damage seriously and give you a free exchanging.

 

 

We are sorry for this little difference between the goods you received and the picture on our website. But in fact, the one you received is the same as we put on website. This is due to the chromatism and the different angle the picture shot. So, there might be some differences between practical items and the pictures on our website. For example: color. If so, we apologize for that.